Operational Policies

Privacy Policy

Data Collection: We collect personal information such as names, email addresses, and payment details for service provision and communication purposes.

Data Usage: Personal data is used solely for delivering our services, improving user experience, and communicating with members.

Data Sharing: We do not share personal information with third parties except as required by law or with explicit consent.

Data Security: We implement robust security measures to protect personal data from unauthorized access, alteration, or disclosure.

User Rights: Members can access, update, or delete their personal information by contacting our support team.

Security Policy

Access Control: Only authorized personnel have access to sensitive data and systems.

Data Encryption: All sensitive data is encrypted during transmission and storage.

Security Audits: Regular security audits are conducted to identify and mitigate vulnerabilities.

Incident Response: A detailed incident response plan is in place to address security breaches promptly.

Service Level Agreement (SLA)

Service Availability: We guarantee 99.9% uptime for our services.

Response Times: Support requests will be responded to within 24 hours.

Performance Metrics: Regular performance reviews will be conducted to ensure service quality.

Remedies: In case of service failures, clients may be eligible for service credits.